Ticket #854 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939996-50-1e81e1b7@example.com

Triage step

User sent a simple greeting with no specific request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a simple greeting with no specific request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The service uses AI technology to generate government-compliant passport photos, which includes various national passports.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Do you support Brazilian passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Brazilian passport photos and can generate government-compliant passport photos using AI technology.",
  "reasoning_summary": "The service uses AI technology to generate government-compliant passport photos, which includes various national passports.",
  "input_snapshot": "Do you support Brazilian passport photos?",
  "tags": [
    "passport-photos",
    "brazilian-passport",
    "support"
  ]
}