Ticket #853 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details about how we can assist you with your passport or visa photo needs?",
  "reasoning_summary": "Message is a vague opener with no specifics.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

Can I make a photo for a Chinese passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports creating photos for various passports including Chinese passports. Please ensure you follow the specific photo requirements for your Chinese passport.",
  "reasoning_summary": "The user is asking about photo eligibility for a specific passport, which relates to company policy.",
  "input_snapshot": "Can I make a photo for a Chinese passport?",
  "tags": [
    "passport",
    "photo_requirements",
    "chinese_passport"
  ]
}