Ticket #852 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Good afternoon! How can AI Passport Photo assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Greeting message with no specific request needs clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you support Japanese visa photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports Japanese visa photos by processing your uploaded photo to generate a government-compliant image using AI technology.",
  "reasoning_summary": "The service processes uploaded photos to generate government-compliant passport photos, which includes visa photo needs.",
  "input_snapshot": "Do you support Japanese visa photos?",
  "tags": [
    "service_support",
    "visa_photo",
    "japanese_visa"
  ]
}