Ticket #850 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We specialize in preparing AI-generated passport and visa photos. How can we assist you today?",
  "reasoning_summary": "Greeting opener with vague request, requires clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

Do you support Australian passport photos?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports Australian passport photos in accordance with the official requirements.",
  "reasoning_summary": "Customer asks about supported passport photo types, which relates to company policy.",
  "input_snapshot": "Do you support Australian passport photos?",
  "tags": [
    "passport-photos",
    "supported-countries",
    "policy"
  ]
}