Ticket #849 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939926-45-d5f3fd24@example.com

Triage step

Initial greeting with no specific information requires clarification to guide the user.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Initial greeting with no specific information requires clarification to guide the user.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener",
    "clarification"
  ]
}

Triage step

User requests a service the company does not perform (filling passport application forms).

llm_intent

status: awaiting_customer decision: clarify confidence: 95%

View run payload

Input snapshot

Can you fill out my passport application form?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered photo preparation services only and does not fill out passport application forms or handle government application processes.",
  "reasoning_summary": "User requests a service the company does not perform (filling passport application forms).",
  "input_snapshot": "Can you fill out my passport application form?",
  "tags": [
    "service_cannot_perform",
    "passport_application",
    "government_process"
  ]
}