Ticket #848 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo today?",
  "reasoning_summary": "The message is a vague opener requesting help without specific details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Can you check whether my current passport is still valid?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation only and cannot check passport validity or any government documents. Please verify your passport validity through the relevant government agency.",
  "reasoning_summary": "User requests a service (passport validity check) that AI Passport Photo cannot provide.",
  "input_snapshot": "Can you check whether my current passport is still valid?",
  "tags": [
    "passport-validity",
    "service_cannot_perform",
    "case_specific"
  ]
}