Ticket #846 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a vague greeting/opening without specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you mail me a physical printed photo to my home address?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation only and does not mail physical printed photos to customers.",
  "reasoning_summary": "User requested a physical photo mailing service which the company does not provide.",
  "input_snapshot": "Can you mail me a physical printed photo to my home address?",
  "tags": [
    "physical_photo",
    "mailing",
    "service_limitations"
  ]
}