Ticket #843 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! How can AI Passport Photo assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Vague opening message needing clarification to understand specific support request.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague_request"
  ]
}

Input snapshot

Can you email my photo to the embassy directly?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based photo preparation services only and cannot email photos directly to embassies or government agencies.",
  "reasoning_summary": "The user requests a service the company cannot perform, sending photos to embassies directly.",
  "input_snapshot": "Can you email my photo to the embassy directly?",
  "tags": [
    "service_limitations",
    "operational_request",
    "embassy"
  ]
}