Ticket #840 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with AI-powered passport and visa photo preparation. How can we help you today?",
  "reasoning_summary": "User sent a greeting and vague opener with no specific request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you renew my passport for me?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation only and does not offer government services such as passport renewal.",
  "reasoning_summary": "User asks for passport renewal, a government service the company does not provide.",
  "input_snapshot": "Can you renew my passport for me?",
  "tags": [
    "passport-renewal",
    "service_request",
    "not_supported"
  ]
}