Ticket #838 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details about how we can assist you with your passport or visa photo needs?",
  "reasoning_summary": "Message is a vague opener requesting help without specifics.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague_request",
    "opener"
  ]
}

Input snapshot

Write me a poem about bananas.

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in AI-powered passport and visa photo preparation. We do not provide services related to poetry or unrelated topics.",
  "reasoning_summary": "The user's message is unrelated to passport or visa photo services and is off-topic for AI Passport Photo support.",
  "input_snapshot": "Write me a poem about bananas.",
  "tags": [
    "off_topic",
    "irrelevant_request",
    "poetry"
  ]
}