Ticket #836 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Simple greeting with no specific request, classified as opener needing clarification for next steps.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

How much is the price for a fishing rod?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in AI-based passport and visa photo preparation and does not sell fishing rods or related products.",
  "reasoning_summary": "The user's question is unrelated to the company's services and off-topic.",
  "input_snapshot": "How much is the price for a fishing rod?",
  "tags": [
    "off_topic",
    "pricing",
    "fishing-rod"
  ]
}