Ticket #835 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939766-31-97783b9f@example.com

Hello, can you help?

Triage step

Message is a vague greeting and opener requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague greeting and opener requiring clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The message is unrelated to passport or visa photo services and falls outside the company's support scope.

llm_intent

status: awaiting_customer decision: clarify confidence: 100%

View run payload

Input snapshot

Can you help me bake cookies?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "AI Passport Photo provides support for passport and visa photo preparation using AI technology. We do not assist with cooking or unrelated topics.",
  "reasoning_summary": "The message is unrelated to passport or visa photo services and falls outside the company's support scope.",
  "input_snapshot": "Can you help me bake cookies?",
  "tags": [
    "off_topic",
    "greeting_response",
    "non_support_request"
  ]
}