Ticket #833 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "The message is a vague opener without specific details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "vague"
  ]
}

Input snapshot

Do you have unlimited retakes?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "Yes, we offer unlimited retakes at no extra charge. You can retake your photo as many times as you need until you are satisfied with the result.",
  "reasoning_summary": "The knowledge states retakes are completely free and unlimited.",
  "input_snapshot": "Do you have unlimited retakes?",
  "tags": [
    "retakes",
    "photo-services",
    "customer-policy"
  ]
}