Ticket #832 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a greeting without specific request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use my computer webcam?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use your computer webcam to take your passport or visa photo. The site accepts any normal selfie taken from a phone or computer webcam without the need for a professional camera or special lighting.",
  "reasoning_summary": "The knowledge states customers can use a computer webcam or phone selfie for photo submission without special equipment.",
  "input_snapshot": "Can I use my computer webcam?",
  "tags": [
    "camera",
    "webcam",
    "selfie",
    "passport-photo"
  ]
}