Ticket #831 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User message is a vague opener with no clear request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you support India passport photos?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports passport photos for India. Please visit our website for detailed guidelines on photo requirements.",
  "reasoning_summary": "Customer inquires about service support for India passport photos, which relates to company policy.",
  "input_snapshot": "Do you support India passport photos?",
  "tags": [
    "passport-photos",
    "india",
    "service-support"
  ]
}