Ticket #829 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User sent a simple greeting without any specific request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Is the PDF print-ready?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, the PDF provided by AI Passport Photo is print-ready. The $7.99 Image + Print PDF option includes a high-resolution image at 300 DPI with 4 photos formatted with cutting guides for easy printing at home.",
  "reasoning_summary": "The knowledge states the PDF is high-resolution, 300 DPI, and includes cutting guides, indicating it is print-ready.",
  "input_snapshot": "Is the PDF print-ready?",
  "tags": [
    "print-ready",
    "pdf",
    "high-resolution",
    "passport-photo"
  ]
}