Ticket #822 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with passport or visa photo services?",
  "reasoning_summary": "Message is a greeting and lacks detail, requiring a clarifying response.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Is payment secure?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, your payment is secure. AI Passport Photo processes payments securely through Stripe and uses 256-bit SSL encryption on the site.",
  "reasoning_summary": "The knowledge states payments are processed securely via Stripe and protected by 256-bit SSL encryption.",
  "input_snapshot": "Is payment secure?",
  "tags": [
    "payment",
    "security",
    "encryption"
  ]
}