Ticket #821 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a simple greeting with no specific request or question.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How can I contact support?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "You can contact AI Passport Photo support through the website contact page or by emailing help@aipassportphoto.co.",
  "reasoning_summary": "The knowledge chunk explicitly states the contact methods for support.",
  "input_snapshot": "How can I contact support?",
  "tags": [
    "support",
    "contact"
  ]
}