Ticket #817 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939524-13-78692a18@example.com

Good afternoon

Triage step

The message is a simple greeting with no clear request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a simple greeting with no clear request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The product description explicitly states that the print PDF contains 4 photos with cutting guides.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

How many photos are included in the print PDF?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "The print PDF includes 4 photos with cutting guides, along with a high-resolution digital image at 300 DPI.",
  "reasoning_summary": "The product description explicitly states that the print PDF contains 4 photos with cutting guides.",
  "input_snapshot": "How many photos are included in the print PDF?",
  "tags": [
    "print-pdf",
    "photo-quantity",
    "product-details"
  ]
}