Ticket #816 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Message is a vague greeting with no specific request, so it requires clarification.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do I get a digital file or a PDF?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "You receive a high-resolution digital file with all options. If you choose the $7.99 Image + Print PDF option, you'll also get a print-ready PDF with multiple photos and cutting guides. Alternatively, the $4.99 Image Only option provides just the digital image ready for upload.",
  "reasoning_summary": "The knowledge chunks clearly detail that both digital files and optional print-ready PDFs are provided depending on the selected package.",
  "input_snapshot": "Do I get a digital file or a PDF?",
  "tags": [
    "digital-file",
    "pdf",
    "passport-photo",
    "photo-formats",
    "service-options"
  ]
}