Ticket #815 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We provide AI-powered passport and visa photo preparation services. How can I assist you today?",
  "reasoning_summary": "Greeting message with low information that requires clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Can I print the photo at home?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can print the photo at home. We offer a print-ready PDF option that includes 4 photos with cutting guides, so you can easily print them yourself.",
  "reasoning_summary": "The knowledge states that a print-ready PDF is provided specifically for home printing.",
  "input_snapshot": "Can I print the photo at home?",
  "tags": [
    "printing",
    "home-printing",
    "photo"
  ]
}