Ticket #812 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939452-8-da3d22b1@example.com

Good afternoon

Triage step

User greeting with no specific request, needs clarification to proceed.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User greeting with no specific request, needs clarification to proceed.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The knowledge confirms AI Passport Photo supports UK visa photo formats and meets UK HMPO specifications.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

Can you make a UK visa photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo can create UK visa photos that meet the UK HMPO specifications and requirements.",
  "reasoning_summary": "The knowledge confirms AI Passport Photo supports UK visa photo formats and meets UK HMPO specifications.",
  "input_snapshot": "Can you make a UK visa photo?",
  "tags": [
    "uk-visa-photo",
    "photo-support",
    "compliance"
  ]
}