Ticket #811 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776939440-7-16ea58ce@example.com

Hey there

Triage step

Message is a greeting with no specific request or question.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a greeting with no specific request or question.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The knowledge chunks confirm Canada passport photo support specifically and mention the required photo size.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

Can you make a Canada passport photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, we can create Canada passport photos in the 50 x 70 mm format.",
  "reasoning_summary": "The knowledge chunks confirm Canada passport photo support specifically and mention the required photo size.",
  "input_snapshot": "Can you make a Canada passport photo?",
  "tags": [
    "passport-photo",
    "canada",
    "supported-countries",
    "photo-format"
  ]
}