Ticket #810 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with AI-powered passport and visa photo preparation. How can we assist you today?",
  "reasoning_summary": "User message is a vague greeting with no specific request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "welcome"
  ]
}

Input snapshot

What countries do you spport?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "We support passport and visa photo formats for the US, UK, Canada, Germany, the European Union, Switzerland, India, Australia, Japan, China, Brazil, and many other international formats. You can also choose a standard format accepted by most countries worldwide, including France and Russia.",
  "reasoning_summary": "The knowledge states specific countries and mentions broader standardized formats accepted internationally.",
  "input_snapshot": "What countries do you spport?",
  "tags": [
    "supported-countries",
    "passport-photo-formats"
  ]
}