Ticket #809 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting with no specific request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What happens if my photo gets rejected?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "If your photo gets rejected by an official government authority, AI Passport Photo offers a 100% money-back guarantee. You will receive a full refund with no questions asked. Any disputes about rejection or refunds are reviewed by human support before a final decision.",
  "reasoning_summary": "The provided knowledge clearly states the money-back guarantee policy for rejected photos.",
  "input_snapshot": "What happens if my photo gets rejected?",
  "tags": [
    "refund",
    "rejection",
    "money-back-guarantee",
    "passport-photo"
  ]
}