Ticket #804 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a greeting with no specific question or request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How much is the price per photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Our pricing options are $4.99 for the Image Only option and $7.99 for the Image + Print PDF option per photo.",
  "reasoning_summary": "The pricing chunk clearly states the exact prices for the photo options offered.",
  "input_snapshot": "How much is the price per photo?",
  "tags": [
    "pricing",
    "photo",
    "purchase"
  ]
}