Ticket #803 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague opener needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Can I use the same photo for a UK passport and a UK driving licence?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Photos for UK passports and UK driving licences often have different requirements. We recommend checking the official government guidelines for each document to ensure your photo meets the specific criteria.",
  "reasoning_summary": "Customer is asking about photo usage policy for different UK documents.",
  "input_snapshot": "Can I use the same photo for a UK passport and a UK driving licence?",
  "tags": [
    "photo_requirements",
    "uk",
    "passport",
    "driving_licence",
    "policy"
  ]
}