Ticket #800 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User message is a vague opener needing clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Can you make a photo for a green card application?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo can help create photos suitable for green card applications, as it covers US visa and immigration photo requirements.",
  "reasoning_summary": "The request is about photo services for green card applications, which fits the company's specialization.",
  "input_snapshot": "Can you make a photo for a green card application?",
  "tags": [
    "photo",
    "green-card",
    "immigration",
    "service-inquiry"
  ]
}