Ticket #798 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can I assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User provided a vague opener requesting help with no specific details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "help_request"
  ]
}

Input snapshot

Is this photo suitable for a driving licence?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in passport and visa photo requirements. Could you please specify if you need help with passport or visa photo suitability?",
  "reasoning_summary": "The request mentions a driving licence, which is outside the company's stated scope focusing on passport and visa photos.",
  "input_snapshot": "Is this photo suitable for a driving licence?",
  "tags": [
    "photo-suitability",
    "driving-licence",
    "out-of-scope"
  ]
}