Ticket #797 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a greeting with no specific request or information.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Your bot gave me completely wrong information and I am very frustrated

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "We're sorry to hear that you received incorrect information. Could you please specify what issue you encountered so we can assist you better?",
  "reasoning_summary": "Customer expresses frustration about incorrect bot information but gives no clear request or question.",
  "input_snapshot": "Your bot gave me completely wrong information and I am very frustrated",
  "tags": [
    "frustration",
    "incorrect-information",
    "feedback"
  ]
}