Ticket #793 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation.",
  "reasoning_summary": "Message is a vague opener with no specific details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

Can I use the same photo I bought here for both my passport and my visa?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, generally, the same photo purchased from AI Passport Photo can be used for both passport and visa applications, but please ensure it meets the specific requirements of each application as standards may vary by country.",
  "reasoning_summary": "Customer is asking about using the same photo for passport and visa, which is related to company policy on photo usage.",
  "input_snapshot": "Can I use the same photo I bought here for both my passport and my visa?",
  "tags": [
    "photo_usage",
    "passport",
    "visa",
    "policy"
  ]
}