Ticket #787 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a greeting without specific information, requiring clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What file format will I receive the finished photo in?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "You will receive a high-resolution digital file of your finished photo along with a print-ready PDF option for printing at home.",
  "reasoning_summary": "The knowledge states that AI Passport Photo provides high-resolution digital files and print-ready PDFs to customers after upload.",
  "input_snapshot": "What file format will I receive the finished photo in?",
  "tags": [
    "file-format",
    "digital-file",
    "pdf",
    "passport-photo"
  ]
}