Ticket #786 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a simple greeting, which is a vague opener requiring clarification.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

Can I use a photo I took two years ago?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Typically, passport or visa photo requirements specify that photos be recent, often taken within the last six months. Please check the specific requirements for your application to ensure compliance.",
  "reasoning_summary": "The user asks about the acceptability of an old photo, which relates to company policy on photo validity.",
  "input_snapshot": "Can I use a photo I took two years ago?",
  "tags": [
    "photo",
    "validity",
    "policy",
    "passport",
    "visa"
  ]
}