Ticket #783 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo support. Could you please provide more details on how we can assist you with passport or visa photo preparation?",
  "reasoning_summary": "Message is vague and lacks details, typical opener needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "help",
    "clarification"
  ]
}

Input snapshot

Am I allowed to smile in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "According to most official passport photo guidelines, you should have a neutral expression with both eyes open and mouth closed. Smiling is typically not allowed. Please check your country's specific requirements for confirmation.",
  "reasoning_summary": "The request concerns policy about passport photo expression compliance.",
  "input_snapshot": "Am I allowed to smile in my passport photo?",
  "tags": [
    "passport-photo",
    "photo-guidelines",
    "expression-rules"
  ]
}