Ticket #782 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we help you today?",
  "reasoning_summary": "User message is a greeting with no specific request or question.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Can I wear glasses in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can wear glasses in your passport photo, but the glasses must not obscure your eyes, and there should be no glare on the lenses. Frames should not cover the eyes. Please refer to official guidelines for more details.",
  "reasoning_summary": "The question concerns passport photo policy about wearing glasses.",
  "input_snapshot": "Can I wear glasses in my passport photo?",
  "tags": [
    "passport-photo",
    "glasses",
    "policy"
  ]
}