Ticket #780 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! This is AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Greeting message with low information requires clarification to identify user needs.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "low_information"
  ]
}

Input snapshot

What are your business hours?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Thank you for contacting AI Passport Photo. For business hours and general information, please visit our website as we provide automated passport and visa photo services and do not operate standard customer service hours.",
  "reasoning_summary": "The user asks about business hours, which is outside the scope of direct support handled here.",
  "input_snapshot": "What are your business hours?",
  "tags": [
    "business_hours",
    "general_inquiry"
  ]
}