Ticket #779 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The greeting is a vague opener needing clarification to proceed.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you have a mobile app?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo currently does not have a mobile app, but you can use our web service to upload and edit your passport photos.",
  "reasoning_summary": "The user asked a factual question about service availability.",
  "input_snapshot": "Do you have a mobile app?",
  "tags": [
    "product_inquiry",
    "mobile_app"
  ]
}