Ticket #778 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! How can AI Passport Photo assist you today? Please provide more details about your request.",
  "reasoning_summary": "The message is a vague opener with insufficient details to classify further.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

What is your customer support phone number?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo does not provide phone support. Please visit our website for further assistance options.",
  "reasoning_summary": "User requests phone number which is not provided, route to clarify with company policy.",
  "input_snapshot": "What is your customer support phone number?",
  "tags": [
    "contact",
    "support"
  ]
}