Ticket #777 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo services today?",
  "reasoning_summary": "The message is a greeting and contains no specific information or request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How do I request a refund?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "You can request a full refund within 30 days of purchase if you are unsatisfied with the quality of the passport photo or if your photo is rejected by a government authority. To do so, please email us with your order details and any rejection evidence. Refunds are processed within 5 to 10 business days to your original payment method. We also offer a 100% money-back guarantee for compliance-related photo rejections, with disputes reviewed by human support before a final decision.",
  "reasoning_summary": "The knowledge chunks provide clear refund policies including the refund window, requirements, and refund processing details.",
  "input_snapshot": "How do I request a refund?",
  "tags": [
    "refund",
    "policy",
    "money-back-guarantee",
    "passport-photo",
    "customer-support"
  ]
}