Ticket #773 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague opener without specific details requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Can I make a photo for a Chinese passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use our service to create photos that meet the Chinese passport photo requirements.",
  "reasoning_summary": "The user asks about suitability of the service for Chinese passport photos, which relates to policy and supported use cases.",
  "input_snapshot": "Can I make a photo for a Chinese passport?",
  "tags": [
    "passport-photo",
    "service-eligibility",
    "chinese-passport"
  ]
}