Ticket #772 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776936303-48-ae807f72@example.com

Good afternoon

Triage step

The message is a greeting with no specific request, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a greeting with no specific request, requiring clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opening"
  ]
}

Triage step

The service processes and generates government-compliant passport photos, which commonly includes visa photos, using AI technology.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Do you support Japanese visa photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Japanese visa photos and can help you generate government-compliant visa photos using our AI technology.",
  "reasoning_summary": "The service processes and generates government-compliant passport photos, which commonly includes visa photos, using AI technology.",
  "input_snapshot": "Do you support Japanese visa photos?",
  "tags": [
    "visa-photo",
    "japanese-visa",
    "photo-support"
  ]
}