Ticket #771 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776936293-47-338ce531@example.com

Hey there

Triage step

The message is a vague greeting with no specific request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague greeting with no specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The user asks a policy-related question about supported passport types, which can be answered based on company offerings.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Can I make a photo for a French passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo can help you create photos that meet the requirements for French passports.",
  "reasoning_summary": "The user asks a policy-related question about supported passport types, which can be answered based on company offerings.",
  "input_snapshot": "Can I make a photo for a French passport?",
  "tags": [
    "passport",
    "photo_requirements",
    "france"
  ]
}