Ticket #770 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We help you create and prepare passport and visa photos using AI technology. How can we assist you today?",
  "reasoning_summary": "User is greeting and asking for help without specific details, so clarification is needed.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "help_request",
    "opener"
  ]
}

Input snapshot

Do you support Australian passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Australian passport photos. Our AI technology processes your uploaded photograph to generate government-compliant passport photos, including those for Australia.",
  "reasoning_summary": "The service processes government-compliant passport photos using AI, implying support for Australian passport photos as well.",
  "input_snapshot": "Do you support Australian passport photos?",
  "tags": [
    "passport-photos",
    "australian-passport",
    "ai-processing",
    "product-support"
  ]
}