Ticket #769 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we help you with your passport or visa photo needs today?",
  "reasoning_summary": "The user sent a simple greeting without specific information.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you fill out my passport application form?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI photo preparation services only and does not fill out passport application forms or perform government-related tasks.",
  "reasoning_summary": "User requests a government application service the company does not provide.",
  "input_snapshot": "Can you fill out my passport application form?",
  "tags": [
    "service_cannot_perform",
    "application_form",
    "government_process"
  ]
}