Ticket #768 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation.",
  "reasoning_summary": "Message is a vague opener with no specific request or detail.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague"
  ]
}

Input snapshot

Can you check whether my current passport is still valid?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-driven passport and visa photo preparation services only and does not have the capability to check passport validity. Please contact the relevant government agency for passport validity information.",
  "reasoning_summary": "Request asks for passport validity check, which is not a service provided by the company.",
  "input_snapshot": "Can you check whether my current passport is still valid?",
  "tags": [
    "passport-validity",
    "service_cannot_perform",
    "case_specific_request"
  ]
}