Ticket #762 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today?",
  "reasoning_summary": "Message is a greeting with no clear request or question.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use the service without paying?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "billing",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo requires payment to use the full service features. Let us know if you need help understanding our pricing options.",
  "reasoning_summary": "User asks about using the service without paying, which relates to billing and payment requirements.",
  "input_snapshot": "Can I use the service without paying?",
  "tags": [
    "payment",
    "service-usage",
    "pricing"
  ]
}