Dedicated Trace
Ticket #759 trace
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Customer message, automation steps, and tool actions
Customer message
qa+1776936177-35-7f18e613@example.comHi
Triage step
User message is a greeting with no specific information, requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
View run payload
Input snapshot
Hi
Output payload
{
"source": "llm_intent",
"status": "awaiting_customer",
"category": "other",
"priority": "normal",
"route": "clarify",
"current_layer": "triage",
"confidence": 0.9,
"decision": "clarify",
"reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
"reasoning_summary": "User message is a greeting with no specific information, requiring clarification.",
"input_snapshot": "Hi",
"tags": [
"greeting",
"opener"
]
}
Triage step
The user asked a question unrelated to passport or visa photo services.
status: awaiting_customer
decision: clarify
confidence: 100%
View run payload
Input snapshot
What is the weather in Tokyo today?
Output payload
{
"source": "llm_intent",
"status": "awaiting_customer",
"category": "other",
"priority": "low",
"route": "clarify",
"current_layer": "triage",
"confidence": 1.0,
"decision": "clarify",
"reply": "AI Passport Photo specializes in AI-based passport and visa photo preparation services and does not provide weather information.",
"reasoning_summary": "The user asked a question unrelated to passport or visa photo services.",
"input_snapshot": "What is the weather in Tokyo today?",
"tags": [
"off_topic",
"weather",
"general_assistant"
]
}