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Ticket #759 trace

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Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776936177-35-7f18e613@example.com

Hi

Triage step

User message is a greeting with no specific information, requiring clarification.

llm_intent
status: awaiting_customer decision: clarify confidence: 90%
View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User message is a greeting with no specific information, requiring clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The user asked a question unrelated to passport or visa photo services.

llm_intent
status: awaiting_customer decision: clarify confidence: 100%
View run payload

Input snapshot

What is the weather in Tokyo today?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in AI-based passport and visa photo preparation services and does not provide weather information.",
  "reasoning_summary": "The user asked a question unrelated to passport or visa photo services.",
  "input_snapshot": "What is the weather in Tokyo today?",
  "tags": [
    "off_topic",
    "weather",
    "general_assistant"
  ]
}