Ticket #758 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! You have contacted AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation services.",
  "reasoning_summary": "The message is a vague opener with no specific request.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "greeting",
    "low_information"
  ]
}

Input snapshot

Write me a poem about bananas.

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo provides support for passport and visa photo preparation services only. For help with passport or visa photos, please ask your question related to those topics.",
  "reasoning_summary": "The user request is unrelated to passport or visa photo services and off-topic for this support.",
  "input_snapshot": "Write me a poem about bananas.",
  "tags": [
    "off-topic",
    "irrelevant",
    "poem"
  ]
}