Ticket #757 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with passport or visa photo services?",
  "reasoning_summary": "User sent a greeting without specific request, requiring clarification to proceed.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you sell bicycle tires?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "AI Passport Photo provides support for passport and visa photo preparation services only and does not sell bicycle tires or unrelated products.",
  "reasoning_summary": "The user query is unrelated to the company's services and product domain.",
  "input_snapshot": "Do you sell bicycle tires?",
  "tags": [
    "off_topic",
    "product_mismatch"
  ]
}