Ticket #755 trace

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Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776936136-31-eccc632d@example.com

Hello, can you help?

Triage step

User message is a vague greeting requesting help without specific details.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User message is a vague greeting requesting help without specific details.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify_needed"
  ]
}

Triage step

User asked a question unrelated to passport or visa photo services, which is off-topic.

llm_intent

status: awaiting_customer decision: clarify confidence: 99%

View run payload

Input snapshot

Can you help me bake cookies?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation services only. We do not offer assistance with cooking or baking recipes.",
  "reasoning_summary": "User asked a question unrelated to passport or visa photo services, which is off-topic.",
  "input_snapshot": "Can you help me bake cookies?",
  "tags": [
    "off-topic",
    "irrelevant_request",
    "customer_greeting"
  ]
}